Experience — Rozana Karim

Corporate Library Intern — Cambridge University Press & Assessment

Jun 2025 – Aug 2025 • Remote / NYC

Analyzed Cambridge’s Law eBook and journal portfolio to identify high-value content segments for potential corporate clients.
Conducted data-driven customer research using structured methodologies and maintained results in the US_Law_Campaign Tracker for campaign readiness.
Authored and optimized outreach email scripts aligned with legal industry needs and content positioning strategies.
Evaluated digital research tools for efficiency, accuracy, and applicability to lead generation workflows, providing actionable feedback for process improvement.

Sep 2023 – Present • Rochester, NY

Optimized budget management by purchasing and managing library supplies, reducing procurement costs by 15% through strategic vendor selection and bulk purchasing.
Leveraged library management systems and software tools (e.g., MS Office, Google Suite) to streamline daily operations.
Streamlined financial operations by overseeing patron payments for overdue fees and lost books, maintaining 100% accuracy in transaction records and reconciliation.

Summer 2024 • New York, NY

Processed high-volume orders with accurate cash handling and fast service times.
Maintained front-of-house standards; coordinated with kitchen during peak hours.

Past role • New York, NY

Processed high-volume transactions with accuracy, applied promotions, and resolved POS issues to streamline checkout.
Ensured financial accuracy through end-of-shift reconciliations while maintaining compliance with company policies.
Performed regular inventory counts, identified discrepancies, and reported usage/shrinkage to management to optimize restocking and minimize losses.

Past role • New York, NY

2019 – 2020 • New York, NY

Jan 2021 – Aug 2022 • New York, NY

Created posters/videos, managed social media, improved engagement with clean visuals.